Whether launching a brand new digital product or modernizing a legacy solution, the User Experience (UX) Design is what your customers will experience first and foremost. A UX Design can make or break the value of your product. A compelling design immediately taps into the emotion of your users, creating excitement and making the discovery and adoption intuitive. But a design ‘miss’ can erode so much of the investment and hard work that the team otherwise put into the product.
Most managers are familiar with UX Design techniques, but how do you ensure you have the right people and processes to ensure design success?
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Here in Canada we had a small online payment processor, Koho Financial, get breached. They are a startup, only 107 employees, but process billions of dollars of payments a year. The breach cost them millions. FinTech has not had a lot of major public data breaches in recent years compared to most other industries. Perhaps they are more diligent in their security practices, or maybe they're just better at keeping it under wraps?
When an incident does occur though, even to small companies, so much money flows through them that the impact can be spectacular. |